I went to Thai cottage today and received service that was awful and then when I called to complain I pretty much got called a liar and asked for proof on their part of any wrong doing. I found a hair in my egg roll, my work associate ordered green curry and it came out as chicken pa Thai, and as the rest of us were eating she had to wait an extra 10 minutes for her food to then arrive. Both her and I ordered a desert to go, she ordered sticky rice with coconut ice cream and I ordered fried bananas with ice cream. They bring our to go orders and mine does not have ice cream, I tell the waiter we don't have time to wait and i just want my check. When arriving back at my office i open the box and notice I received egg rolls instead of fried bananas. Upon calling the establishment to complain for all the inconveniences I was told they would offer me a free ice cream and sticky rice replacement, then received a phone call back telling me that I needed to produce the egg rolls in order to receive these items. I have worked in customer service for 8 years and I felt that it was extremely rude to offer a product to a custom then tell them they were a liar about the food they relieved. I will never go back here and am going to tell everyone I know to visit other Thai food restaurants over this one.
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