In response to the review listed below\r
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My name is Michael Forgione and I am the owner of Universal Air & Heat. I spoke with Joey, the manager you spoke to yesterday, in regards to this matter. As she previously stated in regards to the price difference, you were charged $150.00 for the location we serviced on 01/31/2013 since the dryer vent goes to the roof in your residential home. The $69.00 price is for commercial locations that exit the side of your business location. Commercial locations that exit to the side are normally priced at $89.00, however since you previously used Universal Air & Heat and we appreciate repeat customers, we lowered the price to $69.00 for the location we serviced on 02/06/2013. It appears that because you're in the dog grooming business and washing towels with lots of dog hair it will created an excessive amount of lint in your dryer duct And if the first service did not completely clean the duct we would gladly come out and reclean the duct at no charge to you. \r
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Universal Air and Heat came out and performed dryer vent cleanings on both of your locations, and they both came with a 30-day warranty. Universal Air and Heat would have gladly sent a technician back to re-perform the dryer vent cleanings on both your home and business locations if you were not satisfied. This was advised to you by a customer service representative when you called in on 02/11/2013. \r
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Any additional lint that was possibly found in your dryer vents could be from your dog grooming business, which is known to cause a significant buildup a lot quicker than normal dryer use.\r
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We are well aware that there are other air conditioning companies out there, some of whom might charge you more than Universal Air & Heat for service, some whom might charge less for service. I cannot speak for them, or their practices, nor are we in the business of disparaging any other companies.\r
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We appreciate that you chose Universal Air & Heat for your dryer vent service. We have been in business over 15 years, and take pride in our work, so insinuating that we employ con artists or that we are looking to rip customers off is completely fallacious.\r
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We will provide you a complimentary dryer vent cleaning at both locations we recently serviced, that can be provided by a different technician If you would like. This information has been noted on your account and you can speak with any customer service representative when you are ready to redeem the complimentary cleanings. Once again thank you for choosing Universal Air & Heat and we do appreciate your business as well as any customers who choose to use our services. \r
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Sincerely Michael Forgione\r
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