I am really angry with Tom Carter. He was really really nice at first, offering to gave me a ride to the library to wait w/my suitcase (i'd been travelling) and do some work, while he worked on my car. Super attentive to my list of concerns and questions. I noticed his wife did not really look me in the eye when I spoke to her. As we test drove the car Tom strangely and aggressively demanded to know what I was 'doing'? I assume he meant for a living. I didn't answer - none of his business and I didn't like his tone. He asked again louder. I didn't answer. I did tell him that my husband was on assignment in the Middle East - but that didn't prevent me from receiving what I think is appalling service. Then he told me that another customer got angry with him and that I shouldn't get angry. I should have been suspicious right then. Later while I was waiting in the library to hear my quote his wife called to give me a price. Then about 45 minutes to an hour later she called back to tell me the price would be about 200$ more - that she had made a mistake, but she was unable to explain fully, not being a car expert, and Tom was busy working, not available. She sounded very hesitant and uncomfortable about it. And she said that they had to leave early bc of a computer breakdown and so they would not be there when I got back and that I would pay Tom's brother David. Not being able to think quickly enough what to do I agreed. Then shortly therafter Tom's brother David called and rudely told me that the sooner I got back there the sooner he could leave. So I lugged my suitcase back to their shop and told David I thought it was pathetic of Tom to have his wife doing the payment negotiations. And that I was paying more for a used lightbox than I was quoted for a new one at the dealer. David coldly told me that 'most people just pay it"". I've done some research since and found out that Tom fixed things on my car that did not really need fixing at all. He did not follow up on the questions that I had. I wonder if they ripped me of royally and took off for the day as they didn't need to work any longer having taken so much extra money from me. When I called Tom later to discuss his service he said that if I felt that way then we couldn't do any more business and hung up on me. I am going to file a complaint with the Better Business Bureau, write to the Phoenixville paper etc... There's probably not a whole lot more I can do except to hope that karma comes back at them.
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