They dont know what customer service is..\r
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We shopped at thier store in Braintree Mass.\r
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We purchased a new livingroom set on August 12th 2013. A sofa, Love Seat and STORAGE Ottoman.\r
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It was a custom order, so we were told it would not be delivered for 6-8 weeks. But usually it doesn't take that long. \r
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On September 23, (6 weeks after placing the order) we called for a status on the delivery. We were told its due to arrive the week of October 13, which would be 9 weeks from date of the order. Already a week past the maximum delivery time.\r
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On the 15th, we called to see if it was still scheduled to be delivered this particular week. We were told that it was not, and we would be getting a call as soon as it arrives to their warehouse. \r
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The following Monday, now at week 10, we called yet again, and were given an appology ,saying that it is en route to them. We were told someone would call us back and give us some sort of discount for the inconvenience. \r
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On Thursday the 24th, we went to the store to see what was going on with our furniture. We were told that the Sofa and Love Seat were in but not the storage ottoman. As soon as the ottoman would arrive, they would call and give a delivery date. We asked to have the available pieces delivered, but they said they couldn't deliver twice, but offered us free delivery for the inconvenience! Well, aren't they generous!\r
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We have been sitting on lawn furniture for 10 weeks. After calling yet again, they agreed to deliver the following week. The sofa and love seat arrive, but not the ottoman. \r
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On November 20 we are told the storage ottoman will be delivered on the 22nd. This makes it a total of 14 and 1/2 weeks from the date of the order. But it doesnt end here. When the ottoman arrived, we see that the ottoman is not a storage, as ordered, but only a regular ottoman. \r
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We refused the delivery and we were told some one from customer service will be contacting us. We did not recieve a call that Friday, or Saturday. Or Sunday! At 5 pm WE called them, yet again. After speaking with the rep, we were told that someone will call us the next day, Monday November 25.\r
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Today, Monday, November 25, a whole 15 weeks from date of order, we are told that the storage ottoman is no longer being made for our set. Unbelievable!!!! We were offered the basic ottoman, and they would knock off some money from our purchase. \r
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It is scheduled to arrive this week. But I wont hold my breath!!!\r
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This is POOR POOR POOR customer treatment. After waiting 15 weeks, we still dont have what we originally oredered. WE were the ones constantly calling them. \r
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We are in the market for more furniture, but are going to Jordan's Furniture were we purchased a kitchen set and had it delivered within days. That's where we should have gone in the first place. \r
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This is the place to go if you dont mind getting the run around, or if you dont mind having to constantly call them, even tho you are told someone would you...or if you dont mind waiting double the time promised for your furniture.\r
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