I came to Sears Auto Center in Santa Barbara to buy a new battery and have it installed. My car requires that power be maintained to the computer during the battery change, or else the computer resets. I called Sears and asked if they have the equipment (Memory Settings Saver) and was told that they do. I came and left my car for the battery change, and confirmed multiple times with the advisor that power will be maintained to the computer during the battery change.\r
\r
When I came to pick up my car, I was surprised to notice that my automatic keys no longer opened my car (both sets of keys). I asked the tech if he kept the power to the computer during the battery change, and he said no because he was not told to do so. I asked the advisor if he told the tech to keep power to computer, and he admitted that he forgot to tell him. This was an annoyance because I had to go to my car's dealership the next day to have the computer reset, but mistakes happen and the advisor was apologetic, respectful, and admitted to forgetting to inform the tech.\r
\r
However, when I asked to speak to the manager, I was appalled as I had never received such awful service anywhere, ever. When I asked if I still had to pay the $20 service fee even though the service ended up causing me more problems than I came in with, he told me yes with a smirk and walked away from me. I asked him for the name of the advisor that forgot to tell the information, or the name of the tech, and again he rudely told me ""no,"" walked away from me with no explanation and ignored me completely. He told me there is nothing he can do and disappeared into the back room. \r
I suggest that if you want to be treated with respect and decency as a customer, you avoid this Sears Auto Center location at all costs. \r
I have never written a review for any business before, as it takes a lot for me to feel that service is bad. However, this horrible experience compelled me to make a Yelp account and write this review in order to save other hard-working customers wasted money and wasted time taken off work to go to their car dealership to correct Sears' mistake. Most of all, I don't want other customers to have to be treated with such disrespect and contempt.
more