Such nice people…but the beauty of our carpet was destroyed.\r
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We purchased our carpet at a factory in China several years ago. It was exquisite. Made entirely of hand tied silk, the colors were subtle and beautiful. Sky blues, delicate peach tones--it was a treasure and much admired by many who saw it. In contemplating having it cleaned we talked in advance with the folks at Alpine. They told us that they are experienced in cleaning silk carpets and they would know just what to do to get it clean while preserving the delicacy and beauty of a silk carpet. \r
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When we returned to pick up the carpet we were shocked. When the carpet was unrolled it looked like a steam roller had driven over it! It looked like it had been crushed and the beautiful colors were gone. The blues were now gray, the peach tones had been dulled down to dingy looking brown. The carpet had no life. It looked old and plain with no beauty left. \r
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The staff at Alpine were very nice and very concerned. They said they would re-steam the carpet to get the loft back and when the loft came back the colors would come back. But when we got the carpet back nothing had changed. It used to be so beautiful. Now it is not. Such a shame.\r
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