I got horrible customer service in beach haven Faria's surf shop. I shopped there on 9/11/12 without any problems. I purchased 3 items- 1 being an 11.99 umbrella. I returned on 9/13/12 to purchase another umbrella for 11.99. The staff told me there were no 11.99 umbrellas in the store. I said I purchased 1 a day earlier but they assured me there were no umbrellas for 11.99 in the store. They asked for my receipt which was at home. When I returned home I found my receipt and called the store. The young man who answered was rude.His name might have been Rob. He asked why I was calling. Now he told me there were umbrellas for 11.99, 9.99 or 5.99 for sale in the store. I told him I would have purchased 1 if he had only showed me them when I was there. He asked me what the point of my call was. I worked in Nordstrom for many years. The sales staff could use a lesson or two in customer service ettiquette. This gentleman was beyond rude. There were 3 guys behind the counter and not 1 offered to show me any umbellas in the store or offered help. Sad. This is my first review online.\r
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