two problems: The communication method for the appt reminder/lab results. Its very inappropriate to tell a patient in a folded and stapled card that her pap results came out negative. Anyone who gets a hold of that card can read the inside of the card because its only stapled shut. No envelope. No seal. the second problem is the manager/supervisor. Interesting to read someone else has a complaint about her. I expressed my concern about receiving a card and said that I felt violated. She became defensive and said patient's have never had an issue with the card method. She was talking and looking at me as if my request and my feelings about it were the dumbest thing she ever heard. Where is the patient privacy when I receive my lab results in a stapled card????
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