I just had perhaps the worst customer service experience of my life. Sage was recommended to me by a friend for jewelry repair. A bit over a year ago, I took my wedding/engagement ring there because a prong was loose. After looking at the ring the owner, John, recommended more extensive repair replacing all of the boxes that held each of the diamonds (a total of 6 diamonds). I agreed to the repair upon his suggestion that the prongs were too old to repair. \r
To my horror, two days ago I noticed that one of the diamonds was missing out of the ring. I took it to the store just now, and had an awful experience. When I walked in, I explained to the woman working at the counter about the repairs done just a year ago. John was in the back and overheard. He asked for the ring, and immediately got defensive saying ""how could I expect him to honor his repairs from a year ago?"" He also said there were now 3 prongs loose. I AM NOT rough on my things. This is the nicest piece of jewelry I will ever own, and I take very good care of it. I pointed out that I had it for 16 years without a problem before I brought it to him. He cut me off and demeaned me several times, saying things like ""I ve been in this business 30 years, and I KNOW!"" and ""What do you want me to do melt it down and sell it?"" \r
I'm really not even sure what he meant by those comments. All I do know is that a SINGLE year of normal use should not be all one gets out of a jeweler's repairs. More than that, his attitude and demeanor were highly unprofessional and downright rude. At the end of his rant he gave me a very weak offer to leave the ring and ""he'd see what he could do."" There was NO way I was going to let him touch my ring with that kind of attitude. I will eat the cost, and go somewhere that customers are treated with dignity and respect.
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