I have spent literally thousands of dollars at this shop. Although their components are overpriced, it is convenient based on where I live. However, I stopped there today (4/23/12) around 12:30 to get some help with a subwoofer enclosure. A couple years ago this shop put some carpet on an enclosure and charged me something like $45. I slightly modified the same enclosure and just needed it to be re-carpeted. I walked in the shop and found the sole employee chatting with clearly a non-customer. They were literally just shooting the breeze. After about 10 minutes the less than helpful employee asked me if he could help me. I explained what I needed and asked the price. He said it would be about $120. I knew this was a simple job that would take probably 10 minutes to complete along with less than $10 in materials. I said ""really, this is probably about a 20 minute job."" Before I could even say another word he jumped in and literally said, ""why don't you do it yourself then."" I was shocked and pissed. Here's a shop that I have supported through the years by overpaying for components just for the convenience. Never again. I walked out of the store and will never return.
I am a car audio enthusiast and have used many different shops over the years. I don't have a stock system in a single car that I own. I will definitely be taking my business elsewhere in the future.
To the owner of the shop, I'd seriously have a chat with your sales people. I have been in your shop quite a bit and several times have walked away feeling like your employees feel that the customers are a nuisance.
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