Wow, what a range of reviews here, from very good to very bad - for both food and service. I've been a customer for over 5 years and have always been met with very friendly staff and great service. In fact, the owner almost always makes a point of making eye contact and saying ""thank you"" in a very sincere way - even when he's busy doing something else. I feel they genuinely appreciate my business. I've never had a problem to address, so I can't say how they handle issues, but I've been very happy with the people there.
An important aspect of a restaurant is being consistent, and Basil's To Go is very dependable on that count. If you liked your pizza last time, you'll like it next time. That said, their pizzas differ from some pizza places: the dough is flatter and less doughy (almost like it's unleavened), the pizza is less greasy, and the pieces are cut into square or rectangular shapes. My family likes this kind of pizza and we like the flavors. When we want a more juicy, drippy pizza, we go somewhere else. But when we want a Basil's pizza, we call Basil's; and we always enjoy it.
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