I was locked out of my apartment. Security recommended these people. I called them and told them the address. They did not tell me what the price was for the service call or how much it would be to open the door. They arrived and the worker gave me a quote, which I felt was not reasonable of $160 dollars. When I stated that I believe that this was overpriced and wished not to pay this much for the lockout, the worker threatened me. He proceeded to stand up menacingly and said that he was going to get paid for making the service call. Since I was not told how much the service call or the fee for the door would be, I refused. He stated to threaten he was not going to leave until I paid him. I proceeded to call the original number that I was given and spoke to the man, who I assume will be the owner of the business. I asked him how much a lockout would be, and he still proceeded NOT to tell me how much it would be for the visit. Instead, he asked me how much the worker was asking for. The prices were not set and felt that it was appropriate to rip off the customer. He then started to threaten me with legal action. The worker began to make threatening comments. I asked him to leave, and he refused to leave (trespassing) unless he got paid. We negotiated the price, but I felt threatened by the owner and employee. They were not clear with their services, prices, and threatened the customer when customer did not agree to the service. Will consult attorney for legal action. How do these people stay in business???
more