I am a lawyer and founding partner at Heard & Smith. I have read and reviewed Ms. Crosby's comments titled 'Fired!' and although I cannot talk about a past client's case (that is confidential), I can offer a general response to her concerns.
Each day over 100 people come to work at Heard & Smith and work hard fighting for our client's rights. We know Social Security is quick to deny, and that our clients all need experienced help to have a fair chance. Social Security's own numbers show that those with representation are more likely to win their benefits. We help thousands of people every year win their benefits.
We care about our clients, each month we represent hundreds of people in their disability hearings before Social Security judges. We are proud that our hard work is rewarded every day in the form of referrals of new clients from our current & past clients.
From what Ms. Crosby has mentioned she had a difficult experience working with us, for which I apologize. We want all of our clients to trust that we are doing our best, and we hope to hear from them if they ever have doubts. Please escalate a concern to a manager if you have one, we'll work hard to quickly resolve any complaint.
Our experience and dedication does more than satisfy most of our clients - we usually earn their trust. If you choose to work with Heard & Smith we will not disappoint, you can trust in us to help you win the benefits you are entitled to.
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