My warranty company called Signature to tow my vehcile to a repair facility. Scheduled pick up was to be at 4:00. I waited at my home until 5:15 when I called their dispatcher to see about the delay. She answered the phone, not with a professional greeting like, ""Signature Towing"", but simply said, ""Hello?"" I gave them her my information and she gruffly said that they had canceled the service request because the driver had arrived on time and sat outside the residence for 20 minutes and rang the bell several times. When I informed her that I had been there the entire time and no one rang the bell she nastily told me that she knew the driver had gone to the correct location and that I must be wrong. (like perhaps I was erroneously sitting in someone else's living room when the driver rang the doorbell on my house.) She added that since it wasn't their fault I would have to take it up with the person who originally booked the service. I called my warranty company who booked another tow with Signature. I accepted the service, (begrudgingly) and after an hour I heard a tow truck down the street from my home. I went outside and the driver had parked the truck and was walking up and down the streeet ringing doorbells on random houses. I walked down the street and gave my name and he said the numbers on the houses had confused him. The driver was pleasant enough, but based on the nasty attitude of the dispatcher and the length of time it took someone to actually reach my house, (2.5 hrs) I would never do business with Signature again.
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