If I could give zero or negative stars I would.
There is not enough space here to describe how dissatisfied I was with Neighbors Moving & Storage as an entire company.
My full review/story can be read at MovingScam under the Report a Scam message board.
But the short story for this forum:
I booked a move with Neighbors because I was on a budget. I had seen some not so great reviews, but I assumed that like everything there is both good and bad. I called and spoke with several of their people and all of them said "It is other moving companies trying to discredit us." That should have been a red flag. They all had the same story. They were trained in at least one thing...deception. Obviously they are having their own employees posting how good the company is because there is no way.
I wish I would have listed to the bad reviews. I paid dearly for my mistake, both fiscally and emotionally. By the time my things arrived FIVE DAYS LATE I had jeopardized a new job, was living in NYC with nothing but an aero bed I had to purchase when I got there and no clothing or toiletries. No one would tell me where my things were as Neighbors hired my move out to a rinky dink company called South Moving Transportation.
No one from either company was helpful and I kept getting the run around about when my things would be delivered even though I had paid $300 extra to get my things here by Jan. 6. My mom had flown out to help me and I had booked a hotel. I had to pay for another hotel room and a new flight for my mom and neither company has offered reimbursement.
I have complained and called and emailed their people. Vans J., Chris C., Jay M., Prunette B., and Giselle H. I have correspondence (well lack thereof on their part because they would not respond) proving everything so please message me if you are interested in this proof.
Do Not book with these fiends. I have never felt more emotionally raped and vulnerable because of what those companies put me through.
Please read my full review on Moving Scam or my other reviews on Yelp. I wish I could explain the full story here, but all I can say is that I went through one of the worst experiences of my life.
Supposedly the truck broke down but no one would tell me where. I was told Vans would be my personal moving consultant and I could call him but he never answered or responded to emails. Please save yourself time and money and hire a legitimate company.
Basically they sub-contract your cross-country move out but don't tell you the company they sub-contract you out too until it is too late to do your own research on the new company and cancel your contract with Neighbors. It is a severe deception. Then, when you have problems, they do not assist you whatsoever. Beware of the fast-talking Jay M. and Vans J. Giselle H. in Customer Service basically lied to me via an email saying she opened a claim and would contact me. It has been two weeks. I have emailed her twice more and left her a voicemail to no avail. SAVE YOURSELF RUN FAR AWAY FROM THIS COMPANY.
Please message me if you want proof of these instances.
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