If you spend the time to read through this review, it will give you a very good idea about the integrity of the individuals who operate Northeast Auto Gallery (NEAG). I purchase all the cars for our extended family which means that I usually purchase 2 cars per year and usually they are purchased sight unseen via internet purchases. So, I have dealt with many different dealerships over the past 20 years. I purchased a 2001 BMW 740i with 101,000 miles from Eric Bartko, of NEAG, sight unseen, in the fall of 2012. Prior to purchase, Eric did a very detailed and descriptive ?phone? inspection of the car. Based on that description I purchased the car at an excellent price. NEAG arranged for shipping to North Carolina and the car arrived within one week of purchase. The car greatly exceeded my expectations and Eric?s description was very accurate. At somewhere below 500 miles of driving, the car lost its reverse gear. I filed a claim with the warranty company but the claim was denied as they felt the defect was the result of a slowly deteriorating transmission piston seal, and based on the condition of the seal the damage was a pre-existing condition that had been slowly developing for some time. It cost $2,200 to have the transmission rebuilt. When I notified NEAG about the defective transmission issue and the cost of the repair, and the warranty claim denial, they provided $2,000 towards the cost of the repair. This type of service, with an emphasis on the satisfaction of the client after the sale, just doesn?t happen very often in the used car business. NEAG most likely lost money on this sale but still followed through to make sure the product they sold reflected the quality of service they provide at their dealership. I highly recommend this dealership and I will certainly be checking their car inventory when it comes time to purchase another car.
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