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Poor Customer Service - Review by citysearch c | House Of Dragon

House Of Dragon

Claim

Poor Customer Service 1/16/2012

The worst customer service I have ever experienced from a restaurant/delivery service came from House of Dragon. I cannot speak for the food because I never got my food. I had placed a delivery order through their number listed & was told would take 45 mins. The next day, after no food or return call, I called the same number & was told by a woman that they closed early & my order was cancelled. The owner, Thomas, then got on the phone & told me they never received my order. He started off the conversation by telling me I was wrong & basically lying to him. He refused to listen to me explain that I had a phone record proving that the order was made to the same phone # I had called him on. I'm amazed that this place is still in business if other people have experienced this lack of customer service or care from the owner. more
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