After reading this reviews it concerns me about the statements made about PDQ. I am the General Manager and I would like to apologize to any customers that we or myself have offended. I realize that this a forum to express you opinion about your treatment when you feel you have been mistreated. I realize that people write what they remember and leave alot out of what actually happened. I will admit that there have been times I have said things I shouldn't have. I am familar with most of these complaints and I will apologize if I or my staff mistreated you in anyway. I have never called anyone a liar and would never threaten anyone. Several have cussed me when I tried to help. We have a great group drivers and groundsmen that take their job very seriously. They keep intense records of stops they pickup and record times when trash is not out. If we make a mistake it is up to me to make it right as I believe it is the same of the customer. Our goal at PDQ is give you the best service in your area. Customers are our lifeline and we try to make everyone happy but sometimes it just can't be done and customers have to help us work through issues. There is a review in here that has a good review on PDQ. This person comments makes it easy for us to serve you and keep you happy if you follow his suggestions. In closing, I would like any of these complaints to call me at my office. Lets talk like adults and get any issues resolved. Thank you for your time... John McIntosh (General Manager)
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