Went to Dolce's salon today to use my groupon. Told them in advance I only had two hours. Had to get my kids from preschool. Young girl did my hair and it turned out really terrible. Literally bright, neonish yellow instead of blonde. I needed my roots touched up and a partial foil - no dramatic color change. She was super nice and it upset her. I was obviously shocked, but did not make a scene as I did not want to embarrass her or hurt her feelings. Told her that several times. She immediately offered to fix it, but knew I had to leave right then to get my kids. I told her I did not want to pay the full price (groupon + extra cash) until it was fixed. Owner said I had to pay so I did and left. Asked them if they had a hat that I could use to go get my kids because literally I looked like a cartoon character, but they did not.
Also, please note that while I was sitting in the chair getting worked on, the owner walked by and asked her what she was putting on my hair in a funny, questioning tone. Stylist said "it's just..." something I didn't understand and owner moved on. I guess this should have been a warning to me!
My husband was apalled that they made me pay given what I looked like so he called to ask for our money back. The owner said that my hair looked that way when I came in, which is just a blatant lie. Um, I had brown roots, not neon yellow ones! I have photos from just a few days ago that prove that is not true. In addition, about 20 people at my kids school saw me drop off & pick up! I told them where I got it done and they were shocked!
I totally understand that mistakes happen, but for the owner to lie about it and blame the customer is just not OK! I would highly recommend that the sweet young girl that did my hair find another place to work. She deserves better and so do her customers! Please don't go here, you may have a good experience, but if you don't you are OUT OF LUCK!!
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