The insurance business is all about customer service. You can dicker on price, terms, what to include, etc, but at the end of the day, the exchange has to be pleasant.
My wife and I tried to get some quotes using their website, and ended up talking to BJ. I noticed right off the bat (but did not say anything to my wife) that BJ sounded short and disinterested... it was an altogether unpleasant call. But we needed health insurance, so we went ahead and send them what they needed (via their website) and asked BJ to send us some info.
We called back today to see what the status was, and BJ rudely told my wife that she never got the information she needed. BJ also said she had sent us the info we needed, but after reiterating our email address, she 'sorta' admitted she'd sent it to the wrong address. My wife asked her to resend it to the correct address, at which point BJ said, ""We still need the information from you"". My wife said she'd sent it two days ago to the Ashley Cole website. BJ said, ""No, we never got it"". She was very short, and instead of making suggestions on how to solve this seemingly small communication error, she made it clear that she had not made any mistake, insinuating that my wife had either made the mistake herself, or was lying. I heard both conversations myself, and I was appalled at BJ's cold, disconnected manner.
For the first time in our married life, my wife finally had to hang up on BJ. She was so frustrated at her attitude. We are now looking elsewhere for someone who wants our business.
So sad that such petty problems led us to look elsewhere. BJ needs some help.
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