They deceive you from the time of sale to the time of maintenance....sell you warranties they have no intention of covering...Titanium paint...no way to qualify to be repaired. Salesman lied.
Next..do not try to get service from their rude inefficient service dept.(service writers- Jason Bell was ours). ]
I bought my car April 2009. It was a 2008 Civic. I was the first purchaser. I brought my car in for repair Sept 12, 2011 with 30,500 miles (STANDARD 3YR 36,000 MILES). I was told I was no longer under warranty.That they only honor the date the car arrived on their lot from the factory...that is ridiculous...
I pulled out my warranty book that clearly states warranty begins from the date of sale. ( mine clearly shows April 4, 2009) They rejected this and said it was out of warranty.
We verified with other salesmen that this is their common practice, but they do not tell their customer this when they purchase the vehicle.
I was forced to go all the way to American Honda company to get this issue settled that my warranty really was from date of purchase.
I wonder how many people just accept this dishonest policy and don't fight to get what they are due in service.
This is not a company that prides itself in good customer service.
This is the last time I will deal with them and I will be sure to share my experience with my friends and anyone else that might be interested in buying a Honda.
They also gave me a list of over $2000.00 of unnecessary maintenance that they wanted to sell me because according to them my warranty had expired.
CUSTOMER BE VERY AWARE WHEN DEALING WITH THIS PLACE. MY ADVICE: take your business elsewhere. Good car...bad dealership.
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