I called to get an appointment and the receptionist was very nice and accomedating. Made appointment for two days later. I was called the morning of my appointment and said something came up and can I reschedule. Rescheduled for a Saturday morning. When I arrived there was no one in the waiting area to greet. Waited 20 mins. The owner then came out to answer the phone, speak with an employee and then turned around and said I have an appointment that will take 5 minutes then I will be with you. Didn't ask who I was or what I was there for. She left and returned after 15 min. She then walked me back to what she called a relaxation room. It was a dark hallway that smelled moldy, and had some low music playing. The place is dirty and there was a open room that the wall was just 2x4s. I was asked to fill out some paper work (in the dark)and she would be back after she helped someone else. She sat and complained to me about some issues she was having with another business while I finished filling out my info.We walked into a room again that was smelly and the bed that already had towels on it looked as though someone else had already been lying on them. We went in to do the laser treatment and she placed the gel on my face then cooled it. Cold air blowing on my lip where I could not breath I was gasping for breath. She then lasered it and wiped my face roughly and said we were done. I still had gel all over my face. I asked for a towel in which she sighed and tossed one at me. We went to the register to pay and was asked to pay $20 more than what I was quoted on the phone. When I asked what the reason was the "owner" began yelling at me. The phone rang she picked up the phone and ignored me again. She got off the phone and then asked a person who had been sitting on the couch if she needed help. Then asked how I was paying. She then helped one of her employees (first and only one I had seen the entire time I was there. I paid and left. I will return to finish my treatments but will never recommend or return after they are done.
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