In early September, I called for a pedicure and booked one for same day service. About half way through what I thought was my pedicure the tech stopped doing her thing and put my shoes on to paint my toes. When I asked what she was doing I expected a full pedicure the tech stated that no, I was getting "pretty toes" which amounts to soaking my feet and painting my toes. The tech made no apologies for the miscommunication, did not even try to offer to find out what had happened, she blamed the people at the desk. The tech also had the nerve to mock me to another employee right in front of me when I stated I was not happy.
After this horrible experience(had to let her finish, I had to pay no matter what)I spoke to the desk staff who also made no apologies for the miscommunication. The manager/owner of the spa blamed me for what had happened, and started to argue with me when I tried to see if something could be worked out as I was unhappy. No apologies made by any of the staff, owner or not. I did pay for the service I did get as I had no choice, but I did not tip the tech.
I would never recommend this spa to anyone ever, if I could rate lower than one star on here I would.
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