I brought in a ring that I thought needed a sapphire replaced. The saleswoman looked at my ring through a loupe and said the stone I wanted replaced had an inclusion and that's why it looked discolored to the eye. She even found a second stone that she thought had the same problem. She handed my ring to the jeweler/owner and he wanted to clean it before letting me know the cost of replacing any stones. After the ring was cleaned, it looked better but I thought it was best that I go ahead and replace the stones anyway - since I was told they had inclusions. The jeweler/owner came out from the back - was agitated and yelled at me for wanting to go forward with the replacement. I was so shocked at his reaction to me, I couldn't say a word - I just kept looking at my ring while he repeated himself about three times - throwing his hands in air and making a scene. I was so choked up and embarrassed that I just stood up and walked out. \r
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I appreciate that he didn't want to charge me for something he felt was unnecessary, but his reaction to me came out of nowhere and I was stunned by his lack of professionalism. I won't be dealing with this store again.
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