I went to overseas hoping to save a little money versus the dealer. I asked for an estimate on replacing worn out drive belts and performing an oil change and state inspection. They told me they had to look at the vehicle to diagnose the required services. As this was a little late in the afternoon I told the service rep I would bring the car back at 7:30 the next morning. When I arrived I was told no one capable of performing the diagnostic would arrive for another 90 minutes and that the cost of this would be waived IF I had the repairs done there.
I waited in the waiting are, which is very nice, except for all the full trash cans and periodicals strewn everywhere.
I was brought an initial estimate of just under $1100 to perform the work I requested and also replace the air filter, oil pan gasket, replace the front sway bar links and perform a 4 wheel alignment. The estimate also included parts and labor charges for 2 drive belts, whereas the dealer had informed me the vehicle used a single serpentine belt.
After I informed the service rep of this and declined all the extra repairs, the estimate to do the work originally requested was relatively reasonable, but I had to track the service rep down and ask again before I was given this second quote.
The work was then completed in under an hour, but I was asked to sign the repair authorization AFTER the work was completed.
I get the impression these guys focus on serving their repeat customers and pretty much ignore new customers who come in with an older or less expensive vehicle.
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