I have been seeing Dr. Roka for several months. After my first appointment whoever was doing the billing charged me twice. Over a period of several months I called multiple times, left messages (never got a call back), and eventually they were going to send me to a collection agency due to THEIR mistake. I even drove there and tried to talk to someone, but the lady that does the billing wasn't there. When I asked when she'd be back the staff were extremely rude to me.
Not only that but, they will not tell you any information over the phone and want you to come in for a follow up (more $$$ for them) for a simple blood test. It took me over 10 minutes on the phone just to find out if they were abnormal or not. The nurse said she cannot read lab results because she is not a Dr. Well, I didn't expect a detailed report from her, but at least a reason for the follow up. I repeatedly told her I did not want to come in for a follow up just to find out everything is normal. All this office is interested in is making money off you and they don't care at all about their patients or providing quality care. The staff is rude and act like actually doing their job is too much of an inconvenience. You will consistently wait an hour for your appointment, and the Dr. only spends 5 minutes with you. Also, don't go to a Dr. he recommends, they are just as bad. Trust me. I could go on, but I'm sure my point has been made.
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