I went to the Jack's Carpets in Copperfield for flooring. I am having new furniture delivered on Monday and wanted the flooring installed before then. I bought and paid for flooring on the promise that it would be installed Friday July 22, 2011. I scheduled a vacation day off from work around their promise.
On Thursday, July 21, at aproximately 3:56 PM I got a confirmation phone call stating that they would be there in the morning. 9 AM Friday July 22 I get a phone call from a guy named Norman who says that they only have one crew who knows how to do the type of flooring I bought. He said that they had a ""bigger"" job in Conroe that the were going to do and my job would ""just"" have to wait until Monday. When I voiced my complaint he said that the installation department didnt get the install order until the day of the install and so they had no way of knowing they had two jobs like this. I said that wasn't a good way to do things and he said ""I know it's a bad system but its the way we do things"".?????? At this point I was very upset. I went to the store to get a refund and they tell me that refunds have to be done ""offsite"". I got the number to Kurt who was supposed to be able to help me with my refund. He only made me more angry.
I lost a week's time of trying to find a good contractor to have this install done based on their promise. I lost $600 worth of vacation time around thier promise. The really bad thing was, when I got out of their store, I went one block away, got a very similar style and quality product for less than half of what they charged me and done THE SAME DAY which they couldnt do and told me no one could.
more