Was just at this spa yesterday w/ 3 girlfriends. We were told by there front desk that we had to book in advance in order to be together. So we booked a month prior. We get there & we are each separated & I mean in individual rooms!! We get the worst mani & pedi ever. They try to do both at the same time that the pedi is being done. The massage chair was old & the buttons did not work. The water was too cold & there were no jets & my legs are not even moisturized. I next had a facial, which was the only decent thing! However it was ruined by the front desk lady making the pedi lady come & paint my nails in the dark as my facial is going on! Of course as I go out I realixe that 2 nails are ruined & they are all various shades of the color that I chose. So I told them & all they did was put a 3rd coat on & of course its too thick & now all of my nails have bubbles.
Sad to say this is not the end of my complaint.The very worst thing that happened was that the front desk lady who was soooo rude, made us pay a tip that was in excess of what we wanted to pay & it was never disclosed up front!
She further insisted that it be all in cash! We bought a voucher from Travel- zoo for 3 services for $125. We never anticipated paying $50 more towards a tip!!! These people are thieves!! If this had been disclosed, I would not have purchased the vouchers! Normally it costs me $30 for the best mani& pedi, & its right by my home & I would not have paid more than $80 for the facial. I certainly would never pay $175 for the 3 services!! A lawsuit should be brought against this company, they are utilizing the bait & switch technique.
Also the women who answer the phone should be fired, they were the rudest I ever spoke to in any customer service position. (I called at least 6 time in the past 6 months, w/ the same experience every time)
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