Do not buy a vehicle at South Point Dodge Jeep!!\r
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* First, I made 4 trips to sign and resign paperwork they couldn't seem to complete correctly when I originally purchased my Jeep.\r
* Second, I made countless calls and sent countless email messages for nearly 4 months to see when the soft-top I ordered would be available for pick up. I was told when I bought my Jeep, it would take a couple of weeks to get one in.\r
* Third, I overpaid for the soft-top by hundreds of dollars. When it finally came in and I picked it up, I discovered it was the exact same soft-top I could have bought online. I was told by my ""sales guy"" that their tops were made by Jeep and others were substandard. It actually was a name brand that I could have bought anywhere, even online and received it within 1 week and paid $500 less for it. EXACT BRAND!! \r
* Forth, after I received a recall notice, I called to make an appointment only to discover their time is more important than mine. They don't take appointments for recalls, I just get to sit and wait until they can get to my vehicle. Oh, so I'd better be there at 7am!! Sounds terrific!!\r
* Fifth, I never received a second key to my vehicle...but that was my fault. Lucky me, I called and emailed for 2 months only to hear they won't do anything about it. Because I'm assuming, they think I lost it....not that they made a mistake.\r
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Their customer service is delightful...if you like frustrations and aggravation!! And I plan on telling everyone I know where they too can get horrible service, lied to and spend months wasting their time!!\r
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Oh, and thank you Ben Shahvani (General Manager) for hanging up on me when I said I would let the corporate office know about your service.\r
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BUYER BEWARE!!! I’m a single mother of a ten year old. We live paycheck to paycheck like a lot of other people! This dealership took up a lot of my time and energy only to cause me frustration and aggravation!\r
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