Unfortunately, I have had to have numerous MRIs and CT scans over the past two years due to a chronic staph infection requiring multiple surgeries. Union Square has been completely competent, completely professional, and utterly amazing in helping this process run as smoothly and as pleasantly (and as effectively) as possible under sometimes difficult circumstances.
One of my best friends is a radiologist who regularly remarks on the high quality of the images produced here. All of my doctors have nothing but praise for the reports written by the radiologists here. Even in the midst of trying health situations, I always find complete confidence here.
When imminent surgery has necessitated rushing through all of the imaging necessary for it, Union Square has managed the insurance, the imaging, the physician communication, the records organization and delivery, and follow-up activities with remarkable speed and accuracy. They have never made a mistake and have been profoundly supportive during each event. There is not a single staff member who has not treated me more like a friend than a customer, and each one has been reassuring while completing his/her part of the job effectively and pleasantly. The past two years have not been fun ones, but the staff of Union Square Imaging has made every experience with them a good one, both in terms of affect and effect.
To a one, from the front office staff to the technicians to the radiologists to the supervisors, each staff member has been understanding and patient when I have been in ""urgent mode,"" calming when I have needed it, and cordial when my health has demanded intense attention. I do not look forward to illness, but, if I must use such medical services, I do look forward to coming to Union Square Diagnostic Imaging.
Relatively small items, but worth mentioning include the fact that the facilities are well-maintained, clean, well laid out, and convenient. The staff explains every event each step of the way, turning what could be very anxiety-provoking situations into calming ones.
I cannot think of any description less than glowing. Without reservation, I would recommend USDI to anyone needing imaging procedures. They are well worth going out of your way for--and I do, since I live six miles away on the Upper West Side.
I thank USDI for being much more than an imaging center and for their help so far. I hope to need it no longer, but know that if I do, this is the only place I will let stick me in one of those tubes! A bright light in periods of need. Thanks.
Bill Roney
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