The purpose of this letter is to commend your professional and personal qualities. The recent problem my wife and experienced with our main drain caused us considerable stress. Your empathy for our problem and the persistence you displayed to solve that problem is uncommonly rare in your profession. We would also like to commend Jim O'Donnell and his assistant Steve. They worked hard to solve the problem. Jim O'Donnell is to be especially commended for his professional qualities. You and Jim are a credit to your profession and Madsen's reputation.
more