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Horrible Customer service, Wrong prescription given! - Review by citysearch c | Davis Visionworks

Davis Visionworks

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Horrible Customer service, Wrong prescription given! 2/25/2011

I had my eye exam on december 14th and recieved my glasses on December 22nd. Usually they dilated my eyes but because there was a holiday party going on they didnt. When I got my new glasses, I wore them for 2 days but they felt strange, so I went back to my own glasses. Finally, I got an appointment with a different eye doctor. It turned out that the new prescription was totally wrong, the old glasses were fine, the new lens I received were wrong. I spoke with the Manager, she refused to give me new lens with the correct prescription. She was also rude and unwilling to come to any agreement. I have been going there over 20 years. They have lost a customer, I will NEVER GO BACK there again! more
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