Went to New York Hardware to look for special door knobs. I was told (with attitude) that these door knobs had to be ordered and would take 30 days - to not call until after the 35th day. The next day, I went to Woodward Ace Hardware in Santa Ana. They had a better brand (Baldwin) at a lesser price and they had them in stock! So, I saved money, time and the service was amazing. New York Hardware should take a lesson.
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