Called bosch for recommendation to replace the seal to our front-loading washer and some water was backing up in the softener dispenser. We also requested to balance the dryer since they would be here already. They recommended K&N. A technician came out to fix the washer and balance the dryer. The dryer had been working all along and had even been used that morning. After the technician left the housekeeper tried to use the dryer and it would not come on. She called the technician to come back and see why it was not working, which he did. He looked it over and said that the control panel was not working and we would have to see how much one would cost. When I got home and heard this from my housekeeper I called the company to see what was going on as they were only supposed to replace the seal on the washer and balance the dryer. The receptionist was very rude and just read off what repairs we had requested they do. I told her that I know what the repairs are but now my dryer that had been working for the last 5 years and was just seen and balanced by their technician was not working. She became loud on the phone and then said that she would have the technician call me. He called and was unable to explain why it wasn't working and said he had only balanced the legs. So my husband called and spoke to the receptionist who was also rude to him and then he asked to speak to a supervisor. The supervisor/owner was not in until Monday. On Monday I called the technician and he said the control panel part was $357 and he thought the supervisor had already called my husband and was going to maybe discount the labor, but we would have to buy the part. We then found that the supervisor had already left a voice message to my husband that "he didn't like where this was going and was going to send our money back." So my husband calls him and they talk and he said he would order the part as we need our dryer fixed. The next day he calls my husband again and said he just read some notes from the receptionist that we were calling them cheaters and liars. This is an absolute obsurd and false statement. He then said he "didn't get a good feeling about all this and was sending our check back" and then hung up on my husband. They did send our money back. It also turns out they never did replace the seal in the washer as it had the same mold/mildew on it. The man just put a new wire around the old seal. Pitiful! This company is very unprofessional and I would never recommend them. We did call Sears and they finally repaired the dryer - which it turned out not be the control panel - so that was a wrong diagnosis also.
more