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Don't Even Bother - Review by citysearch c | Absolutely Optical

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Don't Even Bother 12/13/2011

One star only because you can't give a zero! This store has the rudest employees and could care less about customer service. I went in for a routine glasses and contact fitting and during the exam was pushed pretty heavily to do a more ""thorough"" exam even though I said no more than once. After the doctor told me that the contacts I had been wearing for years were inferior and that I should try a new kind. However he never mentioned I should take them home for a few days to make sure they worked for me...just told me to walk around for a few minutes and then pushed me to buy that day. They took almost two and a half weeks to get my contacts and glasses back in and then after a month of wearing them and realizing they were causing me severe headaches I was told I could not return them. I bought an entire years worth because they came with a rebate, however the you needed to rip off a part of the box to get the rebate so then they told me I couldn't return any of the boxes because they had a piece missing! When I called the lens company they said they would take them back in this circumstance and that they would talk to the business. Thinking everything was working out i took a new trial pair for a few days when I took back the boxes..which they charged me a $25 ""restocking"" fee for. Then I called to get my script and purchase the contacts elsewhere and was told I wasn't getting a refund, only a credit and I had to spend the money in there. Including the $100 I had been thinking I would get back as a rebate!!!! I would never go back here!!! more
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