It breaks my heart to have to write something not positive, but I have no choice. I choose this company from a video I found I YouTube that showed a Mom & Pop operation. Which, I love. The service was very friendly and the price was middle of the road for my car. When you go in, you sign about four forms claiming they are not responsible for anything, in any way shape or form. This made me nervous, but figured...hey, it's mom and pop ,come on. Totally dead wrong. When I picked the car up, it had scratches in the glass (like a tool box was set on it), scratches on the side in the paint, the car was filthy (the spray adhesive they use was everywhere in the car), dirty foot print (still there), tint particles everywhere. Car required a detail at this point.
This isn't even the worst case. When they installed my rear wiper motor, they didn't install it correctly. When I used it, it smoked the whole hatch area up. Knowing I signed all those forms, I knew I could do nothing. So I disconnected the wires at the back and just let it go. Apparently, this caused the wire to get cooked from the switch at the front of the car as well, and toast the wires up thru the console. How did I find this out? When a buyer for the car started it. I have never been so mortified in my life.
The car is a Porsche. NOT a cheap car. I get asked all the time where the tint was done. The tint is okay, (it's a tough car to do), but I just show where the tint lines are not cut straight, and point out the bubbles, and show everything else. Even though it's free to take the car back there and have the bubbles done, it's just not worth the risk.
Also, After much debate and consulting with some Porsche mechanics, I decided to contact Alexia despite having those forms filled out. They asked for me to bring the car back to ""determine fault"". They looked the car over and was told they haven't made a mistake in 17 years, well...there is a first time for everything. Not only was the old adage of ""The customer is always right"" completely tossed out, I even got the run around of ""You have a phone call to take"". Not a good way to conduct business when you have a customer in front of you. Especially when this customer was willing to play ball and not go the full monty (new wiper motor, switch, labor. To the tune of about 2k). What did I want? Fix the damage done; put a $20 wiper delete kit in, a $2 black out cap for the console switch, fix the electrical and call it a day.
I was told they were going to consult a former boss and would receive a phone call the next day. I never even had the respect to have a phone call returned.
It was also mentioned to me to contact a lawyer, and small claims court to resolve what should've been an easy problem to solve. If I had the means and time to do so, I would. It's a shame.
DO NOT, repeat, DO NOT take your car here if you care about your car. If I could post pics of the damage I would.
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