I have been to 2 different Big Als and somehow end up with the worst service I've ever had, and never handles the bills right. We always make it as easy as possible and yet they still don't get it.\r
\r
Management which are made to build relationships with the customers and make sure nothing gets handled incorrectly treat all customers like their the enemy and are extremely rude.\r
\r
Went to the vancouver Big Als to watch the BCS championship and were moved to a private bowling lane to watch the football game cause there were too many people in the sports bar. We were specifically told there would be NO bowling, and then they decided to change their mind and let people bowl. Couldn't hear a damn thing. We decided to stand for the whole game in the sports bar to watch the game, but the servers kept bumping into us and saying we need to get over into the corner and stay out of their way.\r
\r
We told them we were going to watch the game in the sports bar, yet the servers kept on hounding us and asking ""are you guys planning on paying your bill"" and \r
""we get a lot of walk outs so you better close your tab."" And when we told them the situation and why we were standing and that we were treated badly from the staff, the manager was EXTREMELY rude and didn't care for a single word we said. She even said she'd kick us out if we cause any problems. We DIDN'T do a single thing wrong, HELL we even tried to stay in the F'n corner like they told us too. The manager said that we were in the staff's way and need to find somewhere else to watch the game. She even said that we were on our last line and would have us escorted out. WHAT THE HELL!!!! I can't speak anymore nice things for this place and will never recommend going there. ESPECIALLY the one in vancouver. HORRIBLE SERVICE, HORRIBLE MANAGEMENT.
more