I hired Don Farr for a move from St. Louis to Pittsburgh and had a HORRIBLE experience with the company. I was going out of town the weekend before my move and was sure to call and confirm the pickup date the day before I left. Just as my plane landed the next day I received a call saying they were showing up three days early (the day after I got back). That was okay.. schedules change and I was able to finish packing in time. The movers were very nice, although it took them about three hours to move a very small 1 bedroom apartment with exclusive use to the service elevator.
It was getting my belongings that was the issue. The guys who dropped my stuff off were rude, granted it was early in the morning so I offered them drinks and later tipped them but they acted like they didn?t want to be bothered. Shortly after they left I realized I was missing about 3-4 boxes (other companies keep track of items as they unload???) ? this was a lot considering it was a small one bedroom apartment move. I realized it was about 700 dollars worth of stuff that was missing. I immediately called the company and they directed me to a voicemail where I left all of my information. I never heard back so I called again within a few days, I was redirected to the same voicemail where I left my information, and never heard anything. I finally send the company an email where I got a cold response saying to request a specific person in change of claims. She said they had no record of my two previous messages (don?t trust any voicemails you leave!) and they would send me claim forms. As soon as I received the claim forms I immediately filled them out and sent them in. This was in March. I called over the next several months and they were ?still investigating?. At the end of July I received a check for 90 dollars, and the most horrible letter you could imagine from a service company. The letter said they realized this was significantly less than the value of what they lost but it was in my contract and do not contact them again because they have deleted my case. I cannot begin to explain how frustrated this company left me with its horrible customer service and the apathy toward losing my belongings. Also beware of what you sign at the time of pickup. They ask you to inital about 20 times, make sure you know what youre signing, otherwise you could be in the situation that the company refunds you 12% of what they lost because you initialed beside one line of fine print.
more