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Don't Believe anything they say! - Review by citysearch c | Ashley HomeStore

Ashley HomeStore

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Don't Believe anything they say! 9/16/2010

Found what we wanted... no problem... ordered it and paid... no problem... but when the delivery guys ran out of the house like a couple of jumping beans... took a closer look at the product, and noted that a glass window was installed incorrectly (partially hanging out)... there is absolutely no customer service... call the service number and sit on hold for over a half of an hour... told they will call you back (They won't) call the store... they will tell you they can't help you... go to the store and they will act like they are helping you until you actually leave... was told they would make sure someone from service calls you and will call you themselves in 2 hours (They won't) They tell you that you can send an item back within 14 days of delivery... It's been 2 days, and I can't get a hold of anyone to arrange a pick up... I am contemplating bringing the items to the store where I purchased them. I will be the guy standing outside of this store holding the sign that states BUYER BEWARE! I DON'T EVEN REMEMBER EVER BEING TREATED SO CRAPPY FROM A STORE! It is almost like they think that they are government employees who you are forced to buy from. Take my advice and stay away from this substandard company. more
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