Hello All,
Well after multiple phone calls, cable box swaps, and yes using different T.V.s we and many of our neighbors, including neighbors in the general South Austin area that are miles away from us all continue to have major VIDEO TILING ISSUES between 4:30pm - 8:00pm almost everyday. Our internet service drops out (watching the cable modem) about 3-4 times a day. This has been going on for months. The customer service run-around is the same -- they do not even sound as if they are in the same country.
Here's something a bit amusing, we even have a TWC technician who lives in our apartment complex that after a few beers one night, openly admitted to chasing this ghost (the video tiling issue late in the day) in the South Austin area all the time. His general opinion was that this is a ""hush-hush,"" known issue that upper management is unwilling to resolve, supposedly because of the lack of competition in the area to force them to do something about it. Wonderful. Beware before you sign a lease in this part of town, because you'll be watching your local news on your laptop/iphone on a CLEAR 4g wireless internet service -- if you are lucky. Time Warner Austin absolutely steals money from people everyday. They charge you for a service you can not consistently receive. TWC AUSTIN ABSOLUTELY SUCKS!
Anyone else as frustrated? I thought Comcast was bad in the mountain west, these guys have been the worst of them all. Yay for monopolies and outsourced customer service centers who do nothing to help.
Also check out: From: timewarneraustinsucks (DOT COM)
-John
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