Although most of the food I tried has been decent, I have to say my take on Umi has significantly decreased since I first went a few years ago. Portions have gotten smaller and smaller, especially the sashimi.
And my most recent experience makes me want to never return...
MY CARD WAS CHARGED TWICE.
Luckily the charge was not one that sent me over my limit, but the management did not compensate well...I talked to a hostess and a manager. Neither of which apologized even once for the mistake. It took 5 days just to receive a call back, and the receptionist (hostess) wanted me to leave all my credit card info with her so she could pass it on to the manager. Ummm...no thanks! I wanted to talk to the manager directly so my credit card info was not floating around an obviously irresponsible staff.
When I finally got to talk to a manager, it was not the one that handled charges. She was still able to give me a refund, but first OFFERED ME A GIFT CERTIFICATE INSTEAD OF A REFUND....what the...???
I work in a restaurant and not only would we never say that, but we would apologize for the mistake and probably offer some sort of free dish to get that person back!! the place has always had pretty poor customer service, but now...you've pushed me completely out!
sorry Umi, but I have to agree with other reviews...you are over-rated
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