The management is rude . No matter how much you spend there if you are not caucasian you don’t matter. Even the Hispanic hired help is racist to non-caucasian people. What’s ironic about it all is that they are good enough to bus dirty dishes, but not good enough to bar tend or be servers.
I arrived there at 7pm with my wife and a friend on a Saturday. We together ordered 6 martini’s over an hour and a half and then decided to move to a table outside. We sat there for about an hour or so and my wife kept drinking. I decided to order one more and was thinking about my drive home and wanted to make sure I was sober enough to safely get back. After I finished my drink I only ordered water for about two hours, my wife ordered one more drink at some point. The “BUS BOY” came up to me and asked if we were going to order anything else, if not he said other people were waiting to sit down (white people), and asked us to leave. I was furious I told him that I spent $100 so far on drinks and that he had no right to come up to me and say what he said and told him to leave my table. I went to the bar and expressed my outrage, then told the bartender I wanted my check and I was not tipping and paid with my credit card.
When the waitress brought me my check I noticed that they added gratuity. I went back inside and told the bar tender that I was not going to pay gratuity and asked him to take it off he wouldn’t, then I went to talk to the manager. I explained what happened to the manager afterward I asked him what he thought about what happened. He said that there was nothing he could do and that if I had of come to him sooner he would have looked into it.
Outraged at his response and lack of concern, I told him that I was not paying the gratuity, it was my choice to tip and I was not happy with the treatment I received. I also asked him to show me where it said that gratuity would be added in the menu and told him that I was never informed that it was going to be added. He couldn’t answer my questions, and brought me a menu which mentioned nothing about gratuity. He then went behind the bar and grabbed a three ring binder and flipped through a few pages and found something that mentioned gratuity. I then explained to him that I was not shown this binder and was never verbally informed prior to ordering. He never offered any type of apology and said that I could leave with the receipt and not sign it.
We were disputing a $15.00 charge, with good service I usually tip over 20%. I paid with my American Express and informed him that I would be disputing the unauthorized charge (American Express will stand behind the consumer UNTIL the CONSUMER is HAPPY). He said that was my right, unsatisfied I called the police to file a report for my case. When the police arrived I explained what happened and they then went to talk to the manager. He was unwilling to be cooperative and still refused to take gratuity off even after I offered to pay the bill in cash without the gratuity to settle things and have the charge reversed on my card. He still refused, this makes no sense to me.
He was successful in loosing non-caucasian customers, I will never go back there. In fact, I will tell others I know not to support their bar. It is a sad that some customers mean absolutely nothing to this bar. I wonder if the owner is aware of this? I will make another post with the outcome of all of this nonsense.
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