So Dania Furniture uses these clowns as their delivery service when you purchase an item needing delivery. When the two delivery men were moving my older leather couch to make room for the new one, they caught the center cushion on a doorknob and tore a huge hole in the leather.
""Call our office and file a claim,"" they said in lieu of an apology. So I called. And called again. And again. I felt like I was stalking these people simply to get a claim form; the assistant to the woman who handles claims said she didn't have the form and repeatedly told me she'd ""call me right back."" Um, isn't that exactly the kind of thing an assistant to the claims personnel would have?!? She never did call me back.
And now that I have submitted my claim I can't get a single soul to indicate what the claims process might be. I am honestly not sure they even have a claims dept. or that this person actually exists.
In the 8 weeks (!!!!) since these people destroyed my couch I have received ZERO call backs despite numerous messages. The Better Business Bureau gives them a FAIL and I completely understand why.
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