i missed one payment and it was a total of $50. My total bill on my next billing cycle was 67.80,that includes the $50 from before. They came to my house to cut off my gas. When I explained to them that I never received a disconnection notice..and if I had I would have paid or at least set up an extension. The guy who came to my house was super rude and just said i need $50 from you. I told him i was gonna go ahead and call the office. By the time I called the office my gas was already cutoff. I told them the situation and all they told me was i had to pay a total of $190 to get my gas connected again. WHAT?? $190 to connect when my bill was only $67? I asked why so much it was the bill + connection fee+a deposit of about $130. I asked how can my bill be less than the deposit its not fair. They dont care that I have two kids...age 2 and 3. They dont care that I told them I wanted to pay the next day when I got my check. they said i still had to pay the total plus deposit. I said i dont have that money I cant pay it and expect to support my kids. Then they preety much said to go on welfare go to programs that can help me...I explained I dont need to go on welfare...i just need one day to pay my bill...but i refuse to pay a deposit..they would not budge. I got angry after they hung up on me I called about 4 total times talked to 3 supervisors and all refused to help...until i told them i was calling all the media and calling the BBB and telling anyone who would listen what they did to me and how they left my kids without gas. Then their solution was to have me pay my bill and pay a deposit in two parts on my following bills. I didnt want to but i had no choice i had to pay for my kids. This company is heartless and i told them that and they know it. They dont care about you they care about your money. They dont offer help to lower class families..and were all screwed cause we dont have choice. I just saw on the BBB website that 12 complaints had been filed against this company 5 were resolved with the customer saying they were satisfied...but the other seven complaints were unsatisfied according to the customers who complained...yet Texas gas still receives an A+ rating from them, even though more than half the complaints were never satisfied...we must protest this company and others like it in El Paso, El Pas electric, for example.
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