I very much like Fatima, the stylist that I always see there, however I am posting a 2 star review because of their new manager Jamie: I have been going to Mia&Maxx for a long time and love their frequent buyer stickers, when you get enough of them you can get a product for free. Last time I went for color and cut I purchased one shampoo and got another product from the same line for free. Turns out I didn't like any of them and when I went back for an exchange (I only asked them to exchange the one I paid for, I was not expecting getting another one for free) but this new manager Jamie refused to allow the exchange. She kept saying I didn't have the receipt, but I was not asking for a return, just a simple exchange. I have been going there for a long time and I told her I got these products via my frequent buyer stickers and still she refused and was not very courteous. I could have lied and told her I had purchased the 2, but I was honest and told her I only wanted an exchange for the one I paid for. Unfortunately Fatima my stylist was not around but the other stylists know me well and they were shocked by this woman's behavior. I am dissapointed by the attitude and lack of customer service of this so-called 'manager'. She made me not want to return back and I won't be back as long as she is around.
Pros: Good stylists
Cons: Horrible manager
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