On April 1st, 2010, we (account holders) were told the Nolensville Road branch would be closing temporarily for ""repairs and remodeling"". We were told we could go to any of the other locations while the remodeling was being completed. After a month of going to the Edge-O-Lake drive location (see my review of that garbage location), I began calling the manager of the Urban Active requesting when the repairs would be completed. I was repeatedly told, ""Should be just a few more weeks"" or ""I know it should be soon. Please bear with us."" After over two months of being told this, I had finally had enough. I called the manager yet again and said that I would be canceling my contract unless I could be given a definite date the Nolensville Road location would be opening up. He told me they would have an announcement about that location the next day and to make sure I stopped by the Edge-O-Lake drive gym to hear all about it. Well, I walked into the gym and ran straight into a large sign reading, ""Unfortunately, due to tough economic times, the Nolensville Road location will be closed for good...etc, etc."" So, for almost 3 months, they kept people on the hook waiting for that location to re-open, all the while knowing it would not! Do they honestly expect me or anyone else that had a membership there to believe it took 3 months of ""remodeling"" before they realized they should close? Of course not! They closed their best location, lied to their customers, and fully expect people to be okay with the fact that now they are sending all of us to garbage locations that stink of armpits and back sides due to poor ventilation and are loaded with at least decade-old machines that are just as garbage as the air quality! Do not believe anything they have to say! I will be canceling my account and will give anyone that listens advice to go ANYWHERE but Urban Active!
Pros: Nothing
Cons: Cannot be trusted
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