We took some out of town guests to rocksugar, one of our favorite restaurants today. Hostess told us there was no room except in the patio (restaurant was COMPLETELY empty when we got there) because of large parties. When we complained, we were seated inside but way in the back (which was fine as we had two babies with us). Service was incredibly slow -- took 2 hours for lunch! As we were leaving, did not see too many large parties and we still saw many empty tables. Complained to the manager, Eric, who was not terribly concerned/sympathetic but gave us his card (I'm not sure what purpose that will serve). Despite the great food and wonderful atmosphere, unlikely we will return in view of the second rate treatment we received. If rocksuger is becoming a westside restaurant with attitude -- definitely NOT worth a visit!
Pros: love the food
Cons: slow service, second-class treatment in an empty restaurant.
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