The move started well with the crew showing up at 7:30am promptly, but one of our movers was obvious hung over (he even said he was out drinking really late the night before). The big issue aside from being extremely slow and costing us 2+ extra hours of move time was when they ignored our written request to have our white furniture shrink wrapped prior to the move. They even ignored two verbal directives to put the furniture down and shrink wrap it before trying to take it through the outside door. Much to our chagrin they said it wasn't a problem and proceeded to slam it through the door way. Thats when our brand new white couch was ruined with paint, rust, and dirt. After asking them to stop, they kept going and threw the couch into the truck rather than carrying it up the ramp and setting it down gently. The lack of concern for other people's property is heartbreaking. After seeing how upset we were with their conduct, several phone calls to their office, and a long conversation about how to handle the furniture and our belongings, we again had another incident. This time it occured after they had left when we were evaluating all of our furniture (we couldn't do this while they were there because then we'd be paying another 1-2 hours of labor for them to watch us inspect our furniture). Our dresser had a dozen inch-long grooves in the top, which it obviously was damaged during the move, but the kicker is that they actually took the time to take a black permanent marker and color in the scratches. I've moved myself 4 seperate times without any assistance from a moving company, and will be doing it again the next time I move. It was not worth the money to have them sit around and smoke cigarretes in the bed of the truck while watching the other guy carry one box in at a time either.Your money is best used on a u-haul and a couple of close friends - they will probably be more respectful of your belongings as well.
Pros: very few - They were on time for their arrival
Cons: Lack of care, slow, unprofessional, costly
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