I purchased 2 groupons for this company in March to receive the detail service at my house. They could not book an appointment until June due to the large volume of customers who also purchased a groupon. I was okay with that and understood it may take a while.
However, I just received a message that they no longer will take ANY people-with or without an appointment-who purchased groupons unless they come to them at a location they deem appropriate. Oh-and you have to sit in line at the designated location.
Their reasoning is that they cannot handle the volume of customers and that they are ""inconveniencing current customers"". Which basically means the people paying at full price.
Lousy customer service! If they had honored their original groupon date & did a good job, they could have had repeat customers for a long time as the convenience factor of them coming to my home was a huge draw. They need to learn to manage volume & new customers better!!!!!
Pros: Not sure-never had the opportunity!
Cons: Would not honor groupon purchased
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