If you are 5 minutes late to an appointment or accidentally bring the wrong madicaid form they will reprmend you like a child and send you a letter in the mail that they make you sign explaining your mistake, after 3rd inconvience they will kick you out. Now I have never been late to an appointment. I showed up 10 minutes early for one of my appointments, I found out they scheduled me wrong. They didn't even apologize for their mistake. They just told me matter of factly that I was scheduled for a different time. I had to wait an hour and a half to be seen. I told the lady it was a double standard that she thought it was ok for me to wait an hour and a half because they made a mistake in my scheduling and not even apologize and yet they expect me to never be more than 5 minutes late. They are also difficult to get on the phone, I was told that my daughter might have led poisoning, and the results would come back within 2 days. I was a wreck worrying about her. I waited for a call to no avail after 2 days and then finally called for the results. Tha lady said she was fine. THen someone called me 2 days later than that with the results. Had I not called I would have waited twice as long to get the results for no reason because they waited 4 days to call me with the results. EXPECT TO WAIT ON TEST RESULTS DUE TO OVER WORKED STAFF, OR POORLY TRAINED OR QUALIFIED STAFF. The reason there are so many people who go to this doctor is because they take parkland and every other type of medicaid. So if you have to go to this office, the doctors dont seem adequate but then for what money they make ofcourse they are going to be nice, apparently they dont spend any part of that money on hiring good staff and training them poperly on how a doctors office SHOULD treat its patients.
Pros: Takes just about every kind of insurance
Cons: Staff are rude, policy are a double standard
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